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Documentation

Learn how to run your property on LanmarkOS

Setup guides, module walkthroughs, and reference material — everything your team needs to get the most out of the platform.

Getting Started

Up and running in four steps

Most properties are fully operational within 48 hours. Our onboarding team walks you through each step.

1
Create Your Account
Sign up at app.lanmarkos.com and start your 14-day free trial — no credit card required.
2
Set Up Your Property
Add rooms, rate plans, restaurants, bars, and event halls. Import existing data from your old system — our team migrates it for free.
3
Invite Your Team
Add staff accounts with role-based permissions so reception, housekeeping, kitchen, and management each see exactly what they need.
4
Go Live
Take your first booking, check in your first guest, and ring your first POS order. Support is with you at every step.
Front Office

Reservations, front desk & guests

Reservations & Booking Calendar
Create, modify and cancel bookings; manage rate plans, group bookings, and the drag-and-drop room calendar.
Front Desk Operations
Check guests in and out, split folios, post charges to rooms, handle deposits, and run the night audit.
Housekeeping
Assign rooms to attendants, track cleaning status in real time, log maintenance issues, and manage lost & found.
Guest CRM & Loyalty
Build guest profiles with stay history and preferences, segment guests, and run loyalty and repeat-stay campaigns.
Channel Manager
Connect Booking.com, Expedia and Airbnb; sync rates and availability automatically to prevent overbooking.
Direct Booking Engine
Take commission-free bookings from your own website with live availability and instant confirmation.
Food & Beverage

Restaurant, bar & kitchen

Restaurant POS
Set up menus and tables, take orders, send kitchen tickets, split bills, and post charges to guest rooms.
Bar POS
Run fast bar service with open tabs, quick-fire favourites, and automatic stock deduction per pour.
Kitchen Display System
Show incoming orders on kitchen screens in real time, track preparation times, and bump completed tickets.
Inventory & Procurement
Track stock across stores and outlets, set reorder alerts, receive purchases, and run valuation reports.
Back Office

Accounting, HR & reporting

Accounting
Manage the general ledger, track revenue by department, reconcile payments, and generate P&L statements.
HR & Payroll
Maintain staff records, manage shifts and attendance, and run automated payroll with payslips.
Event Halls
Take venue bookings, manage setup requirements and catering, and invoice events end to end.
Reports & Analytics
Build dashboards for occupancy, ADR, RevPAR and departmental revenue; schedule automatic report emails.
AI & Integrations

Automation, API & mobile

AI Assistant & Insights
Get automatic morning performance summaries, revenue forecasts up to 90 days out, and smart low-stock alerts.
API & Webhooks
Connect third-party tools through the open API. Full API access and custom integrations are available on Enterprise plans.
Payments
Accept bank transfers, Paystack, Flutterwave, and all major international cards; reconcile payouts inside Accounting.
Offline Mode
Core modules — POS, check-in, housekeeping — keep working during internet outages and sync automatically once connection is restored.
Data & Security

How your data is protected

Encryption

All data is encrypted with AES-256 at rest and TLS in transit — guest records, transactions, everything.

Roles & Permissions

Create custom roles so each staff member only accesses the modules and actions their job requires.

Backups & Export

Daily encrypted backups with 30-day retention. Export your data at any time in standard formats.

Audit Logs

Every action is logged — who did what, when, and from which device. Essential for cash control and accountability.

Need More Help?

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