Help Center

How can we help you today?

Whether you're setting up your property, training staff, or troubleshooting an issue — we're here for you.

Talk To Us

Choose your support channel

Our team typically responds within 2 business hours. Priority and dedicated support are included on Growth and Enterprise plans.

Email Support

Write to [email protected] for technical issues, or [email protected] for general enquiries.

Phone & WhatsApp

Call or message us on +234 800 000 0000. Mon–Fri, 8am–6pm WAT. WhatsApp is fastest for urgent operational issues.

Book a Live Demo

New to LanmarkOS? Schedule a live demo and we'll walk you through the platform on a call.

Documentation

Prefer self-service? Browse setup guides and module walkthroughs in our documentation.

Popular Topics

Quick answers to common tasks

Getting Started

Create your account, set up rooms and rates, and take your first booking.

Reservations & Front Desk

Manage bookings, check-ins, check-outs, folios and the night audit.

Restaurant & Bar POS

Set up menus, take orders, use the kitchen display, and manage stock.

Accounting & Reports

Track revenue, run P&L statements, and build performance dashboards.

Moving from Opera, Protel, Cloudbeds or Excel? We migrate your data for free.

Billing & Subscriptions

Plans, payment methods, upgrades, cancellations and invoicing.

Security & Permissions

Staff roles, access control, audit logs, backups and data protection.

How LanmarkOS keeps working during internet outages and syncs when back online.

Our Commitment

Support you can count on

2h

Response Time

Typical first response within 2 business hours on all support channels

48h

Onboarding

Most properties are fully operational within 48 hours, including data migration and staff training

99.9%

Uptime SLA

Enterprise-grade reliability with automatic failover, so support issues are rare to begin with

₦0

Migration Cost

Free data migration from most major PMS platforms, handled entirely by our team

FAQ

Frequently asked questions

Short answers to the questions we hear most often.

How long does it take to set up LanmarkOS? ▼

Most hotels are fully operational within 48 hours. Our onboarding team handles data migration, staff training, and system configuration. No technical expertise required on your end.

Is there a free trial? ▼

Yes — all plans include a 14-day free trial with full access to all features. No credit card required. You can also book a live demo before committing to anything.

Does it work offline? ▼

Yes. Core modules — POS, check-in, housekeeping — continue working during internet outages and sync automatically when connection is restored.

See All FAQs →

Still Stuck?

Send us a message

Tell us what you need and the right person will get back to you within 2 business hours.

Contact Support → Book a Demo