Frequently Asked Questions

Getting Started

How long does it take to set up LanmarkOS? ▼

Most hotels are fully operational within 48 hours. Our onboarding team handles data migration, staff training, and system configuration. No technical expertise required on your end.

Is there a free trial? ▼

Yes — all plans include a 14-day free trial with full access to all features. No credit card required. You can also book a live demo before committing to anything.

Can I migrate from my existing software? ▼

Yes. We provide free data migration from most major PMS platforms including Opera, Protel, Cloudbeds, and Excel-based systems. Our team handles the entire process for you.

Do my staff need technical training to use it? ▼

No. LanmarkOS is designed for hospitality staff, not IT professionals. Onboarding includes hands-on training for reception, housekeeping, kitchen and management teams, and most staff are comfortable within a day.

What hardware do I need? ▼

Any modern device with a web browser — desktop, laptop, tablet or smartphone. For POS, standard receipt printers and cash drawers are supported. No dedicated servers or special hardware required.

Pricing & Billing

How much does LanmarkOS cost? ▼

The Starter plan is ₦49,000/month for up to 30 rooms, Growth is ₦129,000/month for up to 100 rooms, and Enterprise is custom-priced for unlimited rooms and multi-branch operations. Yearly billing saves 20%.

What payment methods do you accept? ▼

We accept bank transfers, Paystack, Flutterwave, and all major international cards. Invoicing is available for Enterprise customers.

Are there setup fees or long-term contracts? ▼

No setup fees and no long-term contracts. Subscriptions are monthly or yearly, and you can cancel anytime — cancellation takes effect at the end of the current billing period.

Can I upgrade or downgrade my plan later? ▼

Yes, you can change plans at any time as your property grows. Upgrades take effect immediately; downgrades apply from your next billing period.

Features & Modules

Does it work offline? ▼

Yes. LanmarkOS is designed with African hospitality realities in mind. Core modules — POS, check-in, housekeeping — continue working during internet outages and sync automatically when connection is restored.

Can I manage multiple properties from one account? ▼

Absolutely. Our Enterprise plan supports unlimited properties with consolidated reporting, shared guest profiles, and centralised management from a single dashboard.

Does it connect to Booking.com and other OTAs? ▼

Yes. The built-in channel manager syncs rates and availability with Booking.com, Expedia and Airbnb automatically, preventing double bookings across channels.

Can guests book directly on my website? ▼

Yes. The direct booking engine plugs into your own website with live availability and instant confirmation — commission-free.

Does it handle restaurants and bars, not just rooms? ▼

Yes. LanmarkOS includes full Restaurant POS, Bar POS with tabs and stock control, and a Kitchen Display System — with restaurant charges posting directly to guest rooms.

What does the AI assistant actually do? ▼

It sends automatic morning performance summaries, forecasts occupancy and revenue up to 90 days out, flags low-stock risks before they happen, and can adjust room rates dynamically based on demand and seasonality.

Data & Security

Is my data secure? ▼

Yes. All data is encrypted with AES-256 at rest and TLS in transit, stored in certified data centres with complete isolation between properties. Daily encrypted backups are kept for 30 days.

Who owns the data I put into LanmarkOS? ▼

You do. You retain full ownership of all your data and can export it at any time in standard formats. If you leave, you have 30 days after termination to export everything.

Can I control what each staff member sees? ▼

Yes. Role-based permissions let you define exactly which modules and actions each role can access, and immutable audit logs record who did what, when, and from which device.

Is LanmarkOS compliant with data protection laws? ▼

LanmarkOS is built to meet NDPR (Nigeria), GDPR (EU), and PCI-DSS requirements out of the box. See our Privacy Policy for full details on how data is handled.

Support

What support is included? ▼

All plans include email support with a typical first response within 2 business hours (Mon–Fri, 8am–6pm WAT). Growth plans get priority support, and Enterprise customers get a dedicated account manager.

How do I reach support? ▼

Email [email protected], call or WhatsApp +234 800 000 0000, or use the contact form. For self-service, check the Documentation and Help Center.

What happens if the system goes down? ▼

We maintain a 99.9% uptime SLA with automatic failover and redundancy. Even during internet outages on your end, offline mode keeps core operations running.

Frequently asked questions

We're happy to help